FAQ FOR CUSTOMERS


To return an item for an exchange or refund, please mail your merchandise along with your original Packing List and a note stating the corrections (for example, correct ring size or birthstones) to:
V.Y. Domingo Jewellers Inc.
35 Emerald Street Millionaires Village Novaliches Quezon City
Philippines

, 1117

Please allow 3-4 weeks from our receipt of your request for the replacement product to ship. We recommend insuring the package before sending for your personal tracking purposes.

Our jewelry carries a 30-Day, Lowest Price Guarantee.
Click here to learn more.

In order to receive a refund, please mail your order to the following address:
V.Y. Domingo Jewellers Inc.
35 Emerald Street Millionaires Village Novaliches Quezon City Philippines, 1117

Include your original Packing Slip or a note stating that you would like a refund. We recommend insuring the package before sending for your personal tracking purposes.

You will be refunded your purchase total minus any shipping charges.
If you paid by credit card, the credit will appear within 2 billing statements. Otherwise you should receive a check within 30 days of the credit being issued.

NOTE: If you are a Canadian Customer, please note that your credit amount will vary due to current exchange rates at the time of return.

If you originally paid by credit card, the credit will appear within 2 billing statements. Otherwise you will receive a check within 30 days of the credit being issued.

Please allow 3-4 weeks from our receipt of your request for the replacement product to ship.

V.Y. Domingo reserves the right to cancel any order due to, but not limited to, stock issues, site related malfunctions, improperly stated pricing, coupon code or discounts, and failed credit authorizations.

For non-personalized and selected engraved items, please allow 5 working days for shipment.
Personalized jewelry takes a bit longer, as every item is made to order. Please allow 2-3 weeks for shipment of your personalized order.

Remember, all of our personalized jewelry is manufactured to your exact specifications and a careful, thorough process takes a little extra time when done right.

Generally, items will be ship via LBC or Xend for the Philippines and Federal Express (FEDEX) for International.

Personalized items are shipped separately so there may be a slight gap between deliveries of items on multiple item orders.

When your order ships, you will receive a Shipment Notification Email. This Email will provide you with the date your order was shipped.

The majority of our jewelry ship through LBC or XEND normally takes 2 days to arrive in your billing information given to us.

Ordering from V.Y. Domingo is easy!

Follow these steps:

  1. Browse our selection of jewelry and when you find something you like, 
click on the item.
  2. You will receive a detailed description of the piece, and instructions allowing you 
to personalize your selection.
  3. Fill in all of the options (ring size, birthstones, personalized name, etc.) and 
click “Add To Shopping Cart.”

For items that are not personalized, 
just click “Add To Shopping Cart.”

  1. Your item is now saved in the Shopping Cart and you may continue to browse 
and add items.
  2. When you are ready to order, click the “Shopping Cart” icon at the top of 
your screen.
  3. You will be prompted to enter your shipping and payment information. 
Fill this in and click “Checkout”.
  4. The Order Summary page allows you to review your order one last time 
 before submitting your order.

If everything is as it should be, click the “Next” button to choose your payment option.

  1. Choose either “Pay by Credit/Debit Card”, or “Pay by PayPal Payment” .
  2. Enter your credit card information and click on 
”Process Payment.” Your payment is now complete.

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Click here to to check on the status of your order. Keep in mind that your order will not be available for review until the next business day after placing your order.

Yes, we do receive check payments or money order . Please make your cheque payment pay to :

 

V.Y. Domingo Jewellers incorporated
( This is the Mother account)

We accept any Visa or MasterCard credit card.

To order by phone, call us at  (632) 938-4221.

We run frequent specials such as discount coupons and free shipping, which we typically offer via our email program. Join our newsletter to stay up to date on the best offers! Enter your email address below to join our mailing list.

We cannot apply a coupon code to an order you have already placed, so be sure to review your order carefully before clicking on “Process Payment”! Coupons are good for website orders only. Coupons are not valid after their expiration date.

Coupon codes must be entered at the time you place your order. So that you’ll receive your shipment as quickly as possible, we begin processing your order immediately upon placement. We’re unable to apply discounts after your order has been placed.

Ms. Fiolette Y. Domingo V.Y. Domingo Jewellers Incorporated President/CEO