REFUND POLICY


100% Money-back Refund of your money if you are not completely satisfied.

No re-stocking fees of any sorts are charged unlike our competitors.

V.Y. Domingo guarantees your items and art to be free from defects in workmanship or materials, and any such defects discovered upon delivery will be remedied at no charge to the customer.

Returns must be made within 7 days of purchase. You are responsible though for any shipping and handling charges incurred. We can only refund shipping costs if the return is a result of our error or defective merchandise.

Returns can be sent to:

V.Y. Domingo Jewellers Incorporated

#35 Emerald Street
Millionaires Village ,Novaliches 1117
Quezon City Philippines

We support the conditional return. This return does not apply though to customized orders, personalized name jewelry, special order or pieces that have been modified as per customer request.
Before returning items to us, please read and follow the instructions below. You can also call help from the live chat, where one of our customer sales representatives will be glad to help you.
Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.

V.Y. Domingo reserves the right to charge a handling fee on all returned products.

We only promise to exchange or return goods when there is any unartificial quality problem as following:

1. The goods not match to customer’s order (except the exchanged goods after we negotiate with you).

2. There is any damaged during the delivery.

  1. Follow these steps to return your item(s):

1). Please Email us to know you are returning the jewelry and offer the relevant information of the order (Stock Number, Your name, telephone number and your e-mail address).
Place all the original packaging in the return box, including your return jewelry and a copy of the invoice, note with your name, address, phone number, email address.

Please be noticed that returning the products without permission will not be handled.

2.) Describe reasons for return.
If any arrived broken or miss sending or any other problem, please take photos of packaging and practicality of item(s) and show us by Email to sales@vydomingo.com
We will deal with your problem within 5 working days.

3). It will be better for you to insure the return as it is not our responsibility for loss or misdirected returns or items damaged in transit.

4). Your return order to us will be processed within 5 working days after item(s) received. You will receive an email confirming the order status.

If you have questions please do not hesitate to Contact Us

V.Y. Domingo maintains this Site (http://www.vydomingo.com) for your personal entertainment, information, education, and communication. Please feel free to browse the Site. You may download material displayed on the Site for non-commercial, personal use only, provided you also retain all copyright and other proprietary notices contained on the materials. You may not, however, distribute, modify, transmit, reuse, report, or use the contents of the Site for public or commercial purposes, including the text, images, audio, and video without V.Y. Domingo written permission.

Your access and use of the Site is also subject to the following terms and conditions (“Terms and Conditions”) and all applicable laws. By accessing and browsing the Site, you accept, without limitation or qualification, the Terms and Conditions and knowledge that any other agreement between you and V.Y. Domingo are superseded and of no force or effect.

Terms and Conditions

  1. You should assume that everything you see or read on the Site is copyrighted unless otherwise noted and may not be used except as provided in these Terms and Conditions or in the text on the Site without the written permission of V.Y. Domingo. V.Y. Domingo neither warrants nor represents that your use of materials displayed on the Site will not infringe rights of third parties not owned by or affiliated with V.Y. Domingo.
  2. While V.Y. Domingo uses reasonable efforts to include accurate and up-to-date information on the Site, V.Y. Domingo makes no warranties or representations as to its accuracy. V.Y. Domingo assumes no liability or responsibility for any errors or omissions in the content on the Site.
  3. Your use and browsing of the Site is at your risk. Neither V.Y. Domingo nor any other party involved in creating, producing, or delivering the Site is liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, the Site. Without limiting the foregoing, everything on the Site is provided to you “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties V.Y. Domingo also assumes no responsibility, and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of you access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video, or audio from the Site.
  4. Any communications or materials you transmit to the Site by electronic mail otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post may be used by V.Y. Domingo or its affiliates for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast, and posting. Furthermore, V.Y. Domingo is free to use any ideas, concepts, know-how, or techniques contained in any communication you sent to the Site for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products using such information.
  5. Images of people or places displayed on the Site are either the property of, or used with permission by, V.Y. Domingo. The use of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms and Conditions or specific permission provided elsewhere on the Site. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
  6. The trademarks, logos, and service marks (collectively the “Trademarks”) displayed on the Site are registered and unregistered Trademarks of V.Y. Domingo and others. Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Site without the written
    permission of V.Y. Domingo or such third party that may own the Trademarks displayed on the Site. Your misuse of the Trademarks displayed on the Site, or any other content on the Site, except as provided in these Terms and Conditions, is strictly prohibited. You are also advised that V.Y. Domingo will aggressively enforce its intellectual property rights to
    the fullest extent of the law, including the seeking of criminal prosecution.
  7. V.Y. Domingo has not reviewed all of the sites linked to the Site and is not responsible for the contents of any off-site pages or any other sites linked to the Site. You linking to any other off-site pages or other sites is at your own risk.
  8. Although V.Y. Domingo may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards, and the like on the Site, V.Y. Domingo is under no obligation to do so and assumes no responsibility or liability arising form the content of any such locations nor for any error, defamation, libel, slander, omissions, falsehood, obscenity, profanity, danger, or inaccuracy contained in any information contained within such locations on the Site. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. V.Y. Domingo will fully cooperate with any law enforcement authorities or court order requesting or directing V.Y. Domingo to disclose the identity of anyone posting any such information or materials.
  9. V.Y. Domingo may at any time revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Terms and Conditions to which you are bound.

Thank You.

Email us at sales@vydomingo.com

Ms. Fiolette Y. Domingo V.Y. Domingo Jewellers Incorporated President/CEO