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FAQ

Why should you choose V.Y Domingo Jewellers?

Because we care. Our entire team’s focus is service. We’re here for you every step of the way in creating your dream ring. But if you think that comes with a high price tag, you’re mistaken: we guarantee the best price in the industry for your rings. And we give Certification from a Gemologist (GIA) for the assurance of the product you purchase are real and not fake

What is GIA

The Gemological Institute of America, or GIA, is a nonprofit institute dedicated to research and education in the field of gemology and the jewelry arts. Founded in 1931, GIA’s mission is to protect all buyers and sellers of gemstones by setting and maintaining the standards used to evaluate gemstone quality and Metal quality.

What are the Freebies?

For Every Ring, we give Free Watch with the logo of the Team you ordered, free Dogtag with the logo of the Team you ordered and a Hard Bound Packaging Case with Light
Is there a minimum order?
No, you can order as little just one ring.

What Warranty do VY Domingo cover?

Every effort to ensure that only the finest craftsmanship and quality went into Therefore we guarantee your ring to be free from defects in workmanship and any such defects discovered will be repaired at no charge.

How much does your ring cost?

Pricing depends on the materials used, the number of rings ordered, and the style. However, we guarantee the best price in the industry.

What Material Can I choose for my ring?

Our rings can be made of Stainless Steel, Brass Gold, Silver or Solid Gold. We offer finishes in white gold, yellow gold
For the Stones, we put Cubic Zirconia Stones you can put real diamonds contact our Customer Service

What Solid Gold can you make?

We can make 10k Gold, 14k gold and 18k gold.

How should I clean my ring?

Clean your ring with a soft cloth and apply light pressure to polish and remove any debris.

Do you ship in other countries?

Yes, we deliver anywhere in the world via express shipping.

How can I get my ring size?

We always recommend going to a local professional jeweler to get sized, so your fit is correct.

Free Shipping?

V.Y Domingo Jewellers offers FREE Shipping Worldwide

How long does it take to receive my order?

We ship our orders! Once you have all of your information required to complete your order, your order will start and it will be done from 8 – 10weeks or even sooner.
We offer RUSH shipping options if needed. We do not charge a rush fee for production time.

What is the best way to place an order?

We have several ways for you to place your award order: Via Phone, Web or Email us at service@www.vydomingo.com
Our website www.vydomingo.com accepts debit and credit cards.
For payment by check or purchase order, please call 011-63-2-252-8888 and one of our Customer Service representatives will be happy to help you place your order.

Can I change my order?

Due to our rapid processing time, it is very difficult to add to or change your order. If a change is necessary, please contact one of our helpful representatives at 011-63-2-252-8888.

Can you tell me the size of a specific item?

Please call our customer service for All measurement information for our Product

How can I submit my engraving information?

Fill up the form on the product you have chosen.

What is your Return Policy?

If you need to report a defective award or to return an award(s), please contact our customer service team at 011-63-2-252-8888 as all returns and damaged items must be authorized for tracking purposes.
• We must be notified of pending returns or damaged awards within 7 business days of the order delivery date.
• All return orders are subject to a 30% restocking charge.
• Rings, Shipping charges and payment are not NON-REFUNDABLE.

When will I receive my Email Confirmation?

Immediately after placing your order you will receive an “Email Order Confirmation” from Customer Service confirming that your order has been processed. The Email Confirmation will include your order number plus other details about your order. Please review all the information stated for accuracy and contact our Customer Service Department immediately with any questions.

How do I track my order?

Once your order has been shipped, you will receive a second email from Crown Awards containing your tracking number and instructions with a link on how to track your order.

Can I save items in my shopping cart for purchase at a later date?

Yes. Items placed in your shopping cart and not purchased immediately will remain there for 30 days. If you add items to your cart while you are logged into your account, you can access your saved shopping cart by logging back into your account on any computer for 30 days.

Sales Tax and Tax ID Forms

If you have any questions regarding Sales Tax or need to submit your tax ID form, please contact our Customer Service team at 011-63-2-252-8888 or Email fyd@vydomingo.com