At VY Domingo Jewellers, we take great pride in delivering custom rings that meet the highest standards of quality and craftsmanship. Since each ring is uniquely crafted to commemorate your achievement, we have specific guidelines for refunds, exchanges, and returns.

Refund Policy Due to the personalized nature of our products, we are unable to offer refunds once the design and production process has begun. However, if your order has not entered the production phase, cancellations may be eligible for a partial refund. Please contact us as soon as possible to check the status of your order. 

Exchange Policy We understand that your ring is a symbol of a significant accomplishment, and we want you to be completely satisfied with the final product. If you receive your ring and there is an issue with sizing or craftsmanship, we offer a one-time exchange for resizing or adjustments at no additional cost within 30 days of delivery.

To qualify for an exchange:

The ring must be returned in its original, unused condition.
You must provide proof of purchase and details of the issue. Custom engravings or personalized elements cannot be altered once the ring is finalized, but sizing adjustments can be made. 

Returns Policy Since our rings are custom-made and tailored to each individual customer, we do not accept returns for reasons other than manufacturing defects. If there is a defect in the craftsmanship or materials of your ring, please contact us within 7 days of receiving your order, and we will arrange for the repair or replacement of the item.

How to Request an Exchange or Return

Contact our customer service team at our email: info@vydomingo.com within the applicable timeframe.
Provide details of your issue, along with your order number and photos of the item if applicable.
Our team will review your request and provide instructions on how to return the ring if necessary.
Shipping Customers are responsible for the shipping costs associated with returning an item for resizing or repair. If the exchange or return is due to a manufacturing defect, we will cover the shipping costs for the replacement.

Non-Returnable Items

Customized rings with specific engraving, logos, or design elements that are approved by the customer prior to production are non-returnable unless they have manufacturing defects.

Your satisfaction is our priority, and we strive to ensure that every ring we create is a perfect reflection of your achievement. If you have any questions or concerns, please don’t hesitate to reach out to our team for assistance.